Ezra
E-mail Id: [email protected]
Contact No: 2025********
Career Objective
Seeking a position to utilize my skills and abilities in the Information Technology Industry that offers professional growth while being resourceful, innovative and flexible. Click here for SPOTO CCIE further details.
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Professional Experience
One and Half Year experience as a Desktop Support Engineer in XXXXX Software Pvt. Ltd. from April 2010 to December 2011 Key strength is verbal and written communication and interaction with the customers.
Responsibilities:
- Proficient in handling escalated calls and providing level 1 Technical Support to end-users.
- Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.
- Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 95/98, 2000, 2003, Server, XP.
6 Month experience as a Desktop Support Engineer in XXXXXX Pvt. Ltd. on the payroll of XXXXXX Solutions Ltd. (1st January 2012 to Till Date)
Responsibilities:
- Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users.
- Microsoft Outlook, Outlook Express configuration, backup, troubleshooting.
- Installation of Data card Like VPN Data Card, Tata photon+ and Reliance Net connect etc.
- Maintenance of computer hardware systems and system assembly.
- Maintain the assets of pc’s and laptops.
- Installation & Configuration of Network printers and its basic level of troubleshooting.
- Manage all the inventory of PCs.
- Configuring & Managing DNS, DHCP & Active Directory.
- Creation and management of Domain and user accounts as well as assign access rights and permission to use internet facility.
- Managing & Monitoring Network & Coordinate with Vendor.
- Provided the Remote support & Net meting support using following software Team Viewer, VNC Server, Ammyy Remote Software, Remote Desktop.
- Monitoring & insuring a recommended temperature for Server Storage Room.
- Installation of Antivirus, Patches & Updates from Backend side & frontend both.
- Experience in installation of Windows, configuration, Technical troubleshooting, support of server Hardware, operating systems, Microsoft application software and peripherals, Windows 2000, 2003, 2008, Linux, Ubuntu, Windows XP & Windows 7.
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Educational Qualifications
- Bachelor of Art B.A. from XXXXXX University in 2005 – 2009.
- 12th Pass from CBSE Board in 2004.
- 10th Pass from CBSE Board In 2002.
Professional Qualification
- MCP Certified.
- Completed MCSE (Microsoft Certified System Engineer) from IANT.
- Pursuing CCNA FROM IANT.
Technical Skills
- Operating System: Window XP, Vista, Win 7, Linux Ubuntu, MS DOS, 2000, 2003 & 2008 R2.
- Hardware Skills: PC assembling, Formatting, Partition, drivers Installation, windows 98, 2000 professional, Xp professional
- Window 2003 Administration: Installation Windows 2003 Server, Active Directory Installation, Implementing DNS Server, creating Windows 2003 domain.
- Networking Services: DHCP, creating domain control.
- Others: Assembling & Troubleshooting of PC’s, Windows Update & antivirus, Installation & Troubleshooting of operating system’s (Win XP & Win 2003server), Configuring MS Outlook and its troubleshooting, Configuration & management of DNS, DHCP & Active Directory Installation.
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Personal Details
- Date of Birth: 21/06/1992
- Languages Known: Spanish, English & German
- Address: XXXXXX