RICHARD
Chennai, Tamil Nadu
Email: [email protected]
CAREER SUMMARY
- IT Professional with 13+ years of Insightful Experience in Web Development, Automation and Production Support
- Strong understanding of Software Development Life Cycle (SDLC) and ability to work as the primary liaison between Business Users and Developers.
- Excellent Analytical and Problem Solving skills, Leadership and management abilities and team spirit.
- Trained and Mentored people on technical and functional of different team sizes.
- Have Extensive Experience in handling a Support team.
- Specialize in speedy resolution of application errors and attentive client service.
- Outstanding ability to provide application support from development to production.
WORK EXPERIENCE
Support Manager
Standard Chartered Global Services – August 2016 to Present
Key responsibilities:
- Managed all operational and technical areas of projects and coordinated with clients on same.
- Coordinated decommission, upgrade and implementation efforts in application environment.
- Successfully identified internal processes that needed to be established or improved to increase productivity.
- Installed major application releases and patches during regular maintenance windows and assisted with any post production issues.
- Coordinating with Delivery team regularly to fix the issues quickly Monitored, troubleshoot and resolved requests within the Service Level Agreement parameters.
- Designed and implemented cross-training programs for team
- Responsible for Quality management and handling audits
- Provided training to Production support team.
- To oversee troubleshooting, system backups, archiving, and disaster recovery and provide expert support whenever necessary.
Specialist
Verizon Data Services of India – April 2006 to August 2016
Automation Projects:
- Managed day-to-day Help Desk activities, such as call queue, staff, ticket assignments, escalation point of contact for application support.
- Lead team Operation meetings to discuss IM, CM, and PM on how to avoid incidents in the future, and review process improvements and schedule cross-training with subject matter experts (SME)
- Design, develop and implement scripts to automate the production support tasks appropriate to business needs and requirements.
Web Development Projects:
- Involved in Leading, Design, Development, Testing and Implementation of the project.
- Handled and Lead the Entire Development and Testing team to ensure Smooth Production move.
- Got appreciation from the clients for the excellent End product developed.
EDUCATION
- MCA in Computer Applications From Bharathidasan University in 2002
- B.Sc in Computer Science From Madras University – Chennai, Tamil Nadu in 1999
SKILLS
- scripting (10+ years)
- Unix Shell Scripting (9 years)
- Oracle (9 years)
TECHNICAL COMPETENCIES
- Operating Systems : Windows , Linux
- Languages : C#, .Net 2.0/3.5, C, C++, Java
- RDBMS: Sql Server, Oracle