Steve
1234 Walker Street, Any town, ST 12345 (123) 456-7890 [email protected]
SUMMARY
- Seven years experience as a Business Analyst for a Fortune 500 corporation improving operational efficiency and reducing costs
- Ten years experience working for a retail store in numerous capacities, from cashier to supervisor
- Have supervised up to 16 employees at once and have trained dozens of subordinates
- Have earned numerous performance-based promotions as a result of hard-work and accuracy
- Highly proficient in Microsoft Office Suite, Visio, Project and Visual Basic 6.0 Hardware, Basic Computer Programming and numerous other software applications
WORK EXPERIENCE
Business Analyst II 04/99 – 04/06
NAME OF NATIONAL CREDIT CARD COMPANY, Any town, ST
- Implemented numerous business optimization projects and reporting tools that improved efficiency, reduced expenses, labor costs, and maximized profit by automating outdated manual processes
- Database administrator for the productivity application used within Operations and supported the program in a help desk-like format
- Forecasted company’s expense accounts and assisted in vendor contract renewals and invoicing
- Created slide presentations for quarterly business reviews for corporate-level management documenting business status, performance, and pending business initiatives
- Worked with production managers to design and implement tools and controls to achieve performance goals and compiled and presented chart presentations to them on a regular basis comparing performance and quality trends against set goals
- Member of team that moved payment processing operations from California to Arizona
- Helped upgrade network from Windows NT / Office 97 to Windows / Office XP
- Regularly trained cashiers on administrative procedures and equipment operation
- Promoted rapidly from mailroom clerk to mailroom supervisor, to payment processor and trainer and then to Business Analyst II
Electronics Technician, GOODWILL INDUSTRIES, Anytown, ST 08/97 – 12/98
Diagnosed and repaired donated stereo equipment and video cassette recorders and prepared them for resale; completed custom computer upgrades for clients; and compiled weekly reports for management
Various Positions, REGIONAL DEPARTMENT STORE, Anytown, ST 08/96 – 05/97
- Learned many aspects of retail store operations working in various capacities as the result of promotions: (1) cashier; (2) sales person in home entertainment, appliances and hardware departments; (3) service desk clerk; (4) front end supervisor; (5) receiving and stocking; and (6) returns clerk
- Proficient in handling many routine administrative procedures such as layaways, returns, rain checks and returning damaged merchandise to vendors
- Routinely supervised up to 16 cashiers and trained numerous employees on department store procedures and equipment usage
- Increased fulfillment and reduced turnaround time by computerizing the rain check function
- Worked diligently to ensure that manufacturers received credit for defective merchandise and minimize losses