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Sample Resume For Call Center Job

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Name: Carter
E-mail: [email protected]
Cell No.: 020XXXXXXXX

Career Objective

Seeking a position to use my functional Skills to Perform as an individual and help the customers to resolve their problems leading a team with greater efficiency.

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Skills Set

Strong written and oral communication
Good interpersonal abilities
Quick learner
Team Player
In depth technical knowledge of home appliances
Good reasoning ability
Confident

Training Attended

Knowledge of voice modulation
Accent Neutralization
Other communication skills
Voice process training
Product Knowledge

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Employers

XXX services from 20** till date as Customer care manager.
XXX centre from 20** to 20** as Customer Care Executive.

Key Responsibilities Handled

Providing customer service and understanding the needs of the client.
Managing the team effectively to ensure achievement of target and performance.
Presentation of proposals for business development.
Establishing work plans.
Delegating assignments to team members.
Supporting customers by emailing and online chats by giving them technical solution of their product in use.
Documenting problems of a particular product in large numbers & reporting to company and concerned department.
Review and sign off on requirements, process flows, gaps, and design documents.
To study the functionality and business process changes and suggest necessary actions to be taken and training to be provided to the team members.
Socialize the changes in business processes and organizational design.
Training the new employees in the voice process as well as in the technicalities of the product to provide support to customers.
Generating leads and business opportunities.
Communicating with clients regarding grievances from the company and also giving new information on new products or services.
Making calls to the customer after generation of their first bill.
Determining the needs of the client.
Overseeing the quality of deliverables.

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Academia

BA from XXXX university with **%
HSC from XXXX School with 68%
SSC from XXXX school with 77%

Personal Details

Languages known: Spanish, English
DOB: 02/02/1994
Address: SSJKBJS

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