Name:WILLIAM
EMail-Id:[email protected]
Contact No:9854658210
Address:Chennai

WORK EXPERIENCE
1.) Sr. Team Lead/Asst. Operations Manager

Reachout Technosoft Services Pvt Ltd – June 2012 to Present

Role and Responsibilities:

  • Handling Verification, Collection and Door Step Recharge teams across TN.
  • Monitoring calls and conducting training sessions whenever needed.
  • Updating clients with daily, weekly, monthly reports and presentations.
  • Involvement in all the operational activities like Recruitment, Floor maintenance, Induction programs, Appraisal and Termination based on company’s policy.
  • Assisting support staffs with roasters, monthly reviews and client interactions.
2.) Customer Relationship Manager

Reachout Services Pvt Ltd – April 2011 to May 2012

Role and Responsibilities:

  • Handling customer queries through phone, mail and chat.
  • Uploading customer’s data manually in Bank’s website.
  • Updating the bank for NEFT & RTGS transfers.
  • Training new representatives on product and process.
  • Handling escalations from both end users and banks.
  • Accruing new agents and assist them with after sales support.
3.) Sr. Customer Support Executive

Cybernet Slash Support – October 2009 to October 2010

Role and Responsibilities:

  • Tracking incoming agreement orders and processing them from Siebel Queue.
  • Processing return material authorization Orders in Siebel CRM.
  • Activating web access for customers and maintaining customer’s information (Site Address, Entitlement Account etc.) in Siebel CRM tool.
  • Creating service contract agreements and maintaining customer database.
4.) Sr. Customer Support Executive

Sutherland Global Services – March 2007 to February 2009

Role and Responsibilities:

  • Handling inbound calls and assisting customers with regards to their faulty computers and printers.
  • Acting as the first point of contact and routing calls to respective technicians.
  • Up selling in-house warranty, Computers, Plasma TVs, Printers and Cartridges.
  • Coaching new agents and handling escalated calls.
5.) Sales Associate

NIS Sparta – June 2005 to September 2006

Role and Responsibilities:

  • Generating Customers for Individual Post-Paid and CUG Plans.
  • Assisting walk-in customer.
  • Generating fortnight, weekly & monthly collections report.
  • Handling Sales & Collections related enquires at the Help desk.
EDUCATION
  • Diploma in Fitter St Mary’s Mat Hr. Sec School – Chennai, Tamil Nadu
  • SSLC in SMT. Chandabai Pagariya Jain Mat. Hr. Sec. School. – Chennai, Tamil Nadu
SKILLS
  • Team Management
  • Operations Management
  • Microsoft office
  • Team Lead (10+ years)
ADDITIONAL INFORMATION
  • Operating System: Windows XP/Vista/7.
  • SWIFT Course in NIIT.
  • Course Details: MS-Word, MS-Excel, Power point, Internet, Email.

Categorized in:

Operations Manager Resume

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