IT Operations Manager CV

Name : Samara
E-mail Id: [email protected]
Contact No: 0114********

Career Objective

Seeking a challenging position in a pleasant working environment, which will permit me to continue practicing and expanding my skill set and knowledge base.

Academic Credentials

• PGDBA- Operations, XXXX Centre for Distance Learning, 80%, 20**
• B.Tech, XXXXXX College Of Engineering And Technology, 80%,20**

Professional Outline

• IT Operations Manager – AOS Production Engineering, March 20** – till date
• Services Offer Manager – March 20** – March 20**
• Software Release Management – Account Engineer – April 20** – March 20**
• Network Engineer – Nortel GNTS – Tier 3, February 2007 – April 20**
• Tier 3 WLAN Engineer, July 20**- February 20**

 Current role : Services Offer Manager

• My role includes opportunity assessment, bid qualification, bid management, proposal writing, proposal review, simplifying the bid cycle, identifying best bid practice, providing bid support and answering RFP/RFI’s.

Organizational Experience

Responsibilities :

• Pricing, Offer customization & supports overall service enablement efforts
• Provides holistic view of the services portfolio – market, strategy and brand.
• Responsible for developing the market requirements for Avaya’s AOS Service Offers to drive sales and profitability across the Business Unit.
• Develop the offer roadmap and business plans, establish pricing, develop positioning strategies, and provide successful lifecycle management from launch through achievement of business objectives.
• Develops offers with a high degree of service readiness to enable sales and channels to effectively drive revenue growth.
• Establish project scope, timeliness, deliverables etc.
• Manage project implementations ensuring they are completed on time, within budget and performed as planned

[ad type=”banner”]

Key Achievements

• Have been recognized for Going the Extra Mile for the Customer and for the Organization in XXXXX.
• Recognized for Exemplary Performance by XXXXX SDM.
• Recognized for contributing Innovative Ideas for Process Excellence in XXXX
• Received “YOU MADE A DIFFERENCE” award for my excellent customer handling skills.
• Awarded “INNOVATION AND VELOCITY AWARD” for my efforts in generating the 1st lead and actualizing it.
• Actualized 5 out 7 leads and generated 550K USD revenue.
• Imparted knowledge on Telecommunication, Data networking basics and Avaya Technology to 50+ new hires.

Personal Information

• Date of Birth: 28/01/1990
• Languages known: Irish ,French , Finnish .
• Address : XXXXXXXX.