Desktop Support Engineer Resume Samples

Name: John Smith
EMail Id: [email protected]
Contact No: 123456789
Address: Chennai

CAREER OBJECTIVE

Possessing 1 year of vast experience in the field of Computer Hardware & Networking where Planning, Implementation, Administration and troubleshooting are involved with multiple platforms of OS viz., Microsoft Windows XP, 2003, 2008, Windows 7.

EDUCATION

SKILLS

• Microsoft Excel
• myob (1 year)

WORK EXPERIENCE

Desktop Support Engineer

Global institute of Technology Chennai – May 2016 to May 2017

Job Responsibilities:

• Administrating and troubleshooting 2003 server (workgroup model)
• Responsible to monitor whether all the components are available for successful communication.
• Managing user accounts and giving share & security level permissions
• Responsible for configuring & troubleshooting SWITCHES.
• Configuring User Rights to files, Directories and Network based Printer.
• Good Knowledge in installing and configuring Project Oriented software’s.
• Installing, configuring and troubleshooting network printer.
• Call logging with different vendor and fixing the hardware issue.
• Installing McAfee antivirus and configuring them through McAfee EPO 4.0.
• Knowledge on DNS, DHCP Server and Active Directory
• Basic level network troubleshooting like APIPPA IP issue.

ADDITIONAL INFORMATION

• Identifies, diagnoses, and resolves Level One problems for users of the mainframe, personal Computer software and hardware, Internet and new computer technology.
• Provides one-on-one end-user problem resolution over the phone for user approved Personal Computer (PC) software.
• Delivers, tags, sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals.
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems and mainframe,e-mail, Internet, WLAN and local-area network access problems.
• Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
• Able to provide a full range of support and client relationship services ranging from first through to third line support and customer on-site visits.

STRENGTHS

• Able to work independently and within a team-spirited environment.
• Attention to details with a desire to create high quality products.
• Strong presentation skills.
• Good knowledge and understanding of the network infrastructure and protocols such as TCP/IP, HTTP, etc.,
• Groups customers by keywords for profiling, sales and marketing campaigns, training.
• Supports multi-message campings via e-mail, mail etc.

DECLARATION

I hereby declare that all the information given above are true to the best of my knowledge and belief.

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