KING ALLEN
Chennai, India | king123@gmail.com | (555)-5555-55
JOB PROFILE
I am very practical person with an amiable disposition and strong cultural values. Strongly believe in accuracy and precision in whatever I do. I believe I have good communication skills that would provide transparency and productivity in the organization.
EDUCATION
Course (Stream)/ Examination | Institution/University/School | Year of Passing | Performance |
| B.A Economics | Chennai Arts College | 2011 | 80% |
| HSC | St.Gaberiel’s Higher Secondary School – Chennai, Tamil Nadu | 2005 | 84% |
| SSLC | A.E.M High School – Chennai, Tamil Nadu | 2003 | 80% |
OTHER QUALIFICATION
- Knowledge in Computer MS-Excel
- MS-Windows
- MS-Office and well conversant with Internet.
WORK EXPERIENCE
1.) Client Service Executive
Accentiv India Pvt.Ltd – February 2015 to Present
Key Responsibilities:
- Client Management, Account Mining
- Catalog Management
- Product Management
- End user Management
- Team Management
Key Result Areas:
- Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
- Reviewing all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
- Manage contract ( new and renewals) and pricing negotiations
- Provides regular two-way communication between the client and operations team, to provide strong team representation and set proper client expectations.
- Manage and expand client relationships continual needs assessment relationship plan
- Accountable for Client retention and NPS strategy and execution.
2.) Operations Manager
Eighty Eight DB India Pvt. Ltd – November 2008 to January 2015
Key Result Areas:
- Prospect, source and close deals with brand advertisers and/or media agencies for advertising programs across platforms.
- Cross Functional Coordination with Delivery Team and Operations team to ensure a smooth launch of campaigns, provide timely and effective feedback.
- Market Research and Networking, stay up-to-date with market and competitor movements, new product launches in the Market.
- Develop, manage and grow very senior client side relationships to maintain and grow revenue.
- Lead the internal team to develop new opportunities, ideas or partnerships to secure new client revenue and/or to grow existing brand advertiser digital revenue (SEM)
3.) Team Leader Operations
OKS Span Tech – Chennai, Tamil Nadu – May 2007 to November 2008
Key Result Areas:
- Measure the performance of the processes in terms of efficiency and effectiveness matrix and ensure adherence to Service Level Agreements
- Ensure adherence to quality specifications and successfully handle the related formalities & documentation
- Collect and collate data and generate periodic reports and carrying out value added analysis of reports to facilitate strategy planning.
- Responsible for customer satisfaction and achievement of quality service.
- Ensuring the Deliverable and the TAT is under Expected deadlines.
- Coordinate with internal and external customers in IM and Mails.
4.) Customer Support Executive
Data Comp Web Technologies – Chennai, Tamil Nadu – October 2004 to May 2006
Key Result Areas:
- Provided executive support to clients for their problems via e-mail, phone calls.
- Catalogue and distribute information, thus assisting top-level staffs.
- Coordinate with internal and external customers for the management process.
- Schedule and manage appointments for executives with the customers.
ADDITIONAL INFORMATION
- MS-OFFICE (Excel, Access)
- SQL, HTML
- MS-VISIO, MINITAB
SKILLS
- ACCESS (Less than 1 year)
- EXCEL (Less than 1 year)
- HTML (Less than 1 year)
- MINITAB (Less than 1 year)
- SQL (Less than 1 year)