Name: Andrew
E-mail: [email protected]
Mobile No : 020XXXXX
Career Objective
To be associated with progressive organization that gives me scope to apply my educational and professional skills and provides me with advancement opportunity and knowledge empowerment.
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Career Summary
- A customer oriented and excellent communicator possesses 3+ experience as a Customer Support Executive.
- Excellent in conveying the client’s requirement to the team leader.
- Excellent in converting the cold calls into new assignment.
- Expertise in taking follow up on a daily basis.
- Expertise in working with a team.
Personal Qualities
- Unmatchable communication skills in written and verbal both.
- Strong motivational and logical skills.
- Ability to persuade the people.
- Ability to produce the best result in pressure situations.
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Key Responsibilities Handled
- Attending escalation calls apart from taking normal calls.
- Conveying the client requirements to the team with regards to the process.
- Attaining daily, weekly and monthly targets specified by the process.
- Adhering to the schedule as prescribed by the TL.
- Providing the feedback to the process manager at the end of the day.
Computer Knowledge
- Well versed in working with computer.
- Internet Savvy
Achievements
- Converted 6% cold calls in a new assignment in financial year 2010-2011.
- Achieved target in three successful months.
- Receive ‘Best Employee Award’ in 2011
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Employers
- Working as Customer Support Executive in ABD Solutions from 2010- Present.
- Worked as Customer Support Executive in SDF Solutions from 2009-2010.
Academia
- Graduation from XXX University.
Personal Details
- Languages known: Spanish, English
- DOB: 06/06/1992
- Address: XXX.