Joseph
E-mail Id: [email protected]
Contact No: 2025********
Career Objective
To determine a resourceful position which utilizes my skills and provides me new knowledge and experience.
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Career Summary
- Excellent in business and creative support function.
- Proactively carrying out a range of support services including creative services, translation program management, event management, survey and webcast support.
- Skilled in building and growing services in multiple locations within USA.
- Proficient in building good customer relationships
Personal Qualities
- Profit center approach for resolving business situations.
- Leadership and team building skills.
- People development through empowerment and goal sharing.
- Project planning and management skills.
- Excellent communication skills.
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Key Responsibilities Handled
- Work closely with the Head to develop strategies and to identify potential opportunities to grow the team in size and service.
- Managing and growing the services across multiple locations based on customer demands
- Managing the matters related to administration/ finance, and hiring right talents.
- Setting goals and objectives and being responsible for the success of that organization.
- Looking after the well being of all the employees in different locations
- Actively participate in various meetings, negotiations and various forums.
- Analyze services given to ensure efficiency in costs and utilization.
- Prioritize the leads / opportunity based on the GSS capacity utilization and firm’s business impact.
- Enhance service delivery through frequent interaction with the end user and (or) business sponsors.
- Understand the process gaps and propose preventive / corrective action where appropriate.
- Understand the volume of business in each services to plan and build capacity as adequate.
- Validating effective data management and reporting.
- Promote and drive robust quality methodologies, ensuring total quality management.
- Optimal resource planning and management
- Ensuring SLAs are met by aligning to the Client SOW which includes Quality management, TAT, Queue time, cycle time, throughput etc.
- Formulating & implementing internal reporting systems for monitoring quality, process improvement, financial analysis & effective cost planning.
- Capacity Planning: Forecasting workload and scheduling staff to meet anticipated workload within scheduled turnaround time thereby enhancing efficiency and meeting deadlines.
- Monitor performance & efficiency of team members, ensuring compliance with pre-set quality parameters.
- Monitor performance & efficiency of team members, ensuring compliance with pre-set quality parameters.
- Raising Hiring Requisitions & Conducting Interviews.
- Client Servicing: Liaising with the Clients, conduct Monthly/Quarterly Business reviews, Value added services, carry out customer satisfaction surveys etc.
- Forecast and budget targets in liaison with the sales team.
- Carrying out performance reviews for the team based on organizational goals, individual performance and self-development leading to growth opportunities, movements and recognition.
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Employers
- Working as Assistant Director in XXXX Creative Services in Mar12 till date.
- Worked as Operations Manager in XXX Pvt. Ltd. from Oct 07 – Feb’12.
- Worked as Team Supervisor in XXX Ltd. from Jan 02- Sept’ 07.
Academia
- Bachelor of Corporate Secretary ship from XXX University.
- Intermediate from College.
- High school from XXXX College.
Personal Details
- Date of Birth: 20/03/1989
- Languages Known: Spanish, English & Chinese
- Address: XXXXXX