MICHELL

Chennai, Tamil Nadu | 555-5555-555
Email: [email protected]


EXPERIENCE PROFILE:
Associate Operational Accounting Manager

RR Donnelley Global Business Outsource Pvt Ltd – Chennai, Tamil Nadu – January 2005 to April 2017

Key Result Areas:

  • Leading a team of 30 professionals engaged in achieving the predefined goals and objectives in line with the business strategy; ensuring implementation & adherence to various company policies
  • Ensuring timely and accurate service delivery as per SLA; conducting trend analysis on projects
  • Coordinating within internal verticals to ensure process delivery, managing volumes through resource planning; managing expectations of various stakeholders
  • Identifying, developing and implementing best practices to enhance productivity and efficient operations
  • Driving operational excellence and adhering to the standard operating procedures
  • Ensuring continuous interaction with customers to ensure that areas of concern are addressed promptly for improved service levels
  • Establishing in-house quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs for their services
  • Training & monitoring teams to ensure efficiency in operations & meeting of individual and group targets

Highlights:

  1. Successful migration from legacy systems to new Swift system, visited UK in the year 2014
  2. Automated the manual process of capturing invoice numbers from PDF’s using the Excel Macro (Annual
  3. Saving in hours: 352 hours (91% of Productivity time) & Six Sigma Project.
  4. Engaged to Liaise and coordinate with cross-functional teams within shared services to ensure timely completion of tasks or resolve customer discrepancies
  5. Standard communication templates implemented for all query handling – Business & Suppliers

Transition Experience:

  • Was part of the new ERP System Implementation team
  • Responsible for attending all Customer meeting / Process related meeting & ensured smooth completion of the implementation
  • Responsible & ensured successful completion of all test scripts as per the agreed deadline
  • Transitioned F&A Account Payable Invoice Processing & Payment Run from Poland, Germany, Swiss, France in the year 2009-2010
  • Responsible for attending all Customer meetings / Process related meetings & ensured smooth completion of the transition
ADDITIONAL PROFICIENCY:
  • Wings (VBA Certification Course)
  • Platinum Customer Services (In-house Training Program)
  • British Council – Certification Course
  • RRD Toastmaster ID – 4604808
EDUCATION:
  • Statistics Aptech – Chennai, Tamil Nadu 1998
  • MBA in Finance Sathyabama University
SKILLS:
  • Accounting (10+ years)
  • Accounts payable (10+ years)
  • Associate (10+ years)
  • Six Sigma (10+ years)
  • SIXSIGMA (10+ years)
AREAS OF EXPERTISE:

1.Financial Management

  • Overseeing financial details like Age-Wise Accounts Payables and Receivables Statements.
  • Preparing financial information for review by directors at quarterly board meetings
  • Preparing cost sheets giving product wise contribution, breakeven levels and profitability on full absorption basis to facilitate effective decision

2.Finance & Accounts

  • Conducting variance analysis to determine difference between projected & actual results and implementing corrective actions; generating MIS Reports, Cash & Funds Flow Statement and various other reports to keep track of financial position
SKILL SETS:
  • Risk Management
  • Team Management
  • Analytical & Problem solving ability
  • Good in Six Sigma & Project
  • Good working knowledge in MS- Office and especially MS – Excel, MS Access, Power point & MS Word
  • Proficiency in usage of JD Edwards, Navision, SAP, Oracle BI Apps, Image now.
  • Excellent process analysis & documentation skill
  • Sound Experience in process automation & Ability to effectively multi-task in a high-activity, high-performance atmosphere
  • A strong team player; self motivated with good attitude