MICHELL
Chennai, Tamil Nadu | 555-5555-555
Email: [email protected]
EXPERIENCE PROFILE:
Associate Operational Accounting Manager
RR Donnelley Global Business Outsource Pvt Ltd – Chennai, Tamil Nadu – January 2005 to April 2017
Key Result Areas:
- Leading a team of 30 professionals engaged in achieving the predefined goals and objectives in line with the business strategy; ensuring implementation & adherence to various company policies
- Ensuring timely and accurate service delivery as per SLA; conducting trend analysis on projects
- Coordinating within internal verticals to ensure process delivery, managing volumes through resource planning; managing expectations of various stakeholders
- Identifying, developing and implementing best practices to enhance productivity and efficient operations
- Driving operational excellence and adhering to the standard operating procedures
- Ensuring continuous interaction with customers to ensure that areas of concern are addressed promptly for improved service levels
- Establishing in-house quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs for their services
- Training & monitoring teams to ensure efficiency in operations & meeting of individual and group targets
Highlights:
- Successful migration from legacy systems to new Swift system, visited UK in the year 2014
- Automated the manual process of capturing invoice numbers from PDF’s using the Excel Macro (Annual
- Saving in hours: 352 hours (91% of Productivity time) & Six Sigma Project.
- Engaged to Liaise and coordinate with cross-functional teams within shared services to ensure timely completion of tasks or resolve customer discrepancies
- Standard communication templates implemented for all query handling – Business & Suppliers
Transition Experience:
- Was part of the new ERP System Implementation team
- Responsible for attending all Customer meeting / Process related meeting & ensured smooth completion of the implementation
- Responsible & ensured successful completion of all test scripts as per the agreed deadline
- Transitioned F&A Account Payable Invoice Processing & Payment Run from Poland, Germany, Swiss, France in the year 2009-2010
- Responsible for attending all Customer meetings / Process related meetings & ensured smooth completion of the transition
ADDITIONAL PROFICIENCY:
- Wings (VBA Certification Course)
- Platinum Customer Services (In-house Training Program)
- British Council – Certification Course
- RRD Toastmaster ID – 4604808
EDUCATION:
- Statistics Aptech – Chennai, Tamil Nadu 1998
- MBA in Finance Sathyabama University
SKILLS:
- Accounting (10+ years)
- Accounts payable (10+ years)
- Associate (10+ years)
- Six Sigma (10+ years)
- SIXSIGMA (10+ years)
AREAS OF EXPERTISE:
1.Financial Management
- Overseeing financial details like Age-Wise Accounts Payables and Receivables Statements.
- Preparing financial information for review by directors at quarterly board meetings
- Preparing cost sheets giving product wise contribution, breakeven levels and profitability on full absorption basis to facilitate effective decision
2.Finance & Accounts
- Conducting variance analysis to determine difference between projected & actual results and implementing corrective actions; generating MIS Reports, Cash & Funds Flow Statement and various other reports to keep track of financial position
SKILL SETS:
- Risk Management
- Team Management
- Analytical & Problem solving ability
- Good in Six Sigma & Project
- Good working knowledge in MS- Office and especially MS – Excel, MS Access, Power point & MS Word
- Proficiency in usage of JD Edwards, Navision, SAP, Oracle BI Apps, Image now.
- Excellent process analysis & documentation skill
- Sound Experience in process automation & Ability to effectively multi-task in a high-activity, high-performance atmosphere
- A strong team player; self motivated with good attitude