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Director Operations Resume Sample

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Name : Isabelle
E-mail Id: [email protected]
Contact No: 0281********

Career Summary

A diligent professional with 12+ years of versatile exposure & experience across multiple industry verticals.
Consistently streamlining programs & operations utilizing mixed expertise to meet expectations.
Possess excellent communication skills & technical insight to effectively manage the work-force with optimum resource consolidation, people & project management.

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Technical Skills

Project Management
Mainframe Technology – Cobol, JCL, DB2, FOCUS, IMS, PL/1, Endevor, CA-7
Microsoft Office – Word, Excel, PowerPoint and Microsoft Project

Personal Qualities

Can work under pressure to meet deadlines.
Flexible team player.

Key Responsibilities Handled

Head of Technical Operations & Programs across 6 countries with E2E (End to End) ownership & highest point of escalation for same concern.
Represent (or coordinate representation of) department among various teams during design and project management phases of IT architecture and application rollouts.
Program ownership in terms of new products, associated budget, upgrades, new product features, infrastructural enhancements over existing services.
Owner/SPOC (Single Point of Contact) for region in terms of IT Security & Quality Operations.
Own revenue & financial accountability for the region. Carry out financial business planning and monitor progress on monthly basis to ensure compliance for operations & specific programs.
Strategies entailing technical, financial, infrastructural upsurge & operations portfolio.
A multi tier ownership for L1, L2 & L3 between Europe & Asia with onshore & offshore mix.
Drive IT/Technical strategy, Roadmap, Capacity Expansion, Modelling & Upgrades.
Finding new opportunities to offer as New or Premium Services to clients with cost realization.
For Operations, Program oriented Up-selling & Upgrade of Services; lease-over of SMEs to respective clients &/ Internal teams.

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Employers

1. Operations Director, XXXX from Nov XX – Till Date

Heading entire technical deployment & support function for XXXX & Panel Member for XXXX countries:-

Operations, Projects and Financial Management :

Head of Technical Operations & Programs across 6 countries with E2E (End to End) ownership & highest point of escalation for same concern. Next level being in head office at UK.
Represent (or coordinate representation of) department among various teams during design and project management phases of IT architecture and application rollouts.
Program ownership in terms of new products, associated budget, upgrades, new product features, infrastructural enhancements over existing services.
Owner/SPOC (Single Point of Contact) for region in terms of IT Security & Quality Operations.
Responsible for multi-million dollar Profit & Loss status with respect to Technical/Project Domain.
Drive initiatives in the management team and organizationally that contribute to a long-term operational excellence.
Strategy formulation & Implementation/Policy and Program Development.
Senior Mgmt. representation for entire region at board level with reports, changes, policies & strategies entailing technical, financial, infrastructural upsurge & operations portfolio.
A multi tier ownership for L1, L2 & L3 between Europe & Asia with onshore & offshore mix.
To conceptualize and implement various technology, automation and standardization initiatives to enhance operational efficiency.
To leverage and introduce best practices in sync with other operation groups across the globe.

Product Roadmap & Functional Evolution Grid :

Brain storming with Presales & Sales teams using market trends & end-user analytics data.
Product enhancement/customization review/evaluation with Global Product/Development Unit.
Contract management and negotiation for seamless integration with product &/project roadmap forecasted in tune with dynamic details & requisites.

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Consultancy Services :

Finding new opportunities to offer as New or Premium Services to clients with cost realization.
Re-evaluation of existing agreement to sensitize the scope adherence & virtue of additional cost if needed to turn it into Consultancy/Project.
For Operations, Program oriented Up-selling & Upgrade of Services; lease-over of SMEs to respective clients &/ Internal teams.
The Time & Budgetary allocation, approval & scope agreements finalization.

Organizational Effectiveness :

To actively review existing information & data with a view to – create data driven insights, con-tribute towards product development; support it and enhance internal efficiencies.
Operate, monitor, maintain, update and upgrade Service Platform in IT, BSS & OSS aspect.
Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.
Regional head for readiness of ISO27k & ISO14001 certificate requirements in organization.

Personal Details

Date of Birth: 09/09/1990
Languages: English, Dutch, Finnish.
Address: XXXXXX

Categorized in:

Operations resume

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