Client Service Executive Resume Sample

KING ALLEN

Chennai, India | king123@gmail.com | (555)-5555-55

JOB PROFILE

I am very practical person with an amiable disposition and strong cultural values. Strongly believe in accuracy and precision in whatever I do. I believe I have good communication skills that would provide transparency and productivity in the organization.

EDUCATION

OTHER QUALIFICATION

• Knowledge in Computer MS-Excel
• MS-Windows
• MS-Office and well conversant with Internet.

WORK EXPERIENCE

1.) Client Service Executive

Accentiv India Pvt.Ltd – February 2015 to Present

Key Responsibilities:

1. Client Management, Account Mining
2. Catalog Management
3. Product Management
4. End user Management
5. Team Management

Key Result Areas:

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Reviewing all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
• Manage contract ( new and renewals) and pricing negotiations
• Provides regular two-way communication between the client and operations team, to provide strong team representation and set proper client expectations.
• Manage and expand client relationships continual needs assessment relationship plan
• Accountable for Client retention and NPS strategy and execution.

2.) Operations Manager

Eighty Eight DB India Pvt. Ltd – November 2008 to January 2015

Key Result Areas:

• Prospect, source and close deals with brand advertisers and/or media agencies for advertising programs across platforms.
• Cross Functional Coordination with Delivery Team and Operations team to ensure a smooth launch of campaigns, provide timely and effective feedback.
• Market Research and Networking, stay up-to-date with market and competitor movements, new product launches in the Market.
• Develop, manage and grow very senior client side relationships to maintain and grow revenue.
• Lead the internal team to develop new opportunities, ideas or partnerships to secure new client revenue and/or to grow existing brand advertiser digital revenue (SEM)

3.) Team Leader Operations

OKS Span Tech – Chennai, Tamil Nadu – May 2007 to November 2008

Key Result Areas:

• Measure the performance of the processes in terms of efficiency and effectiveness matrix and ensure adherence to Service Level Agreements
• Ensure adherence to quality specifications and successfully handle the related formalities & documentation
• Collect and collate data and generate periodic reports and carrying out value added analysis of reports to facilitate strategy planning.
• Responsible for customer satisfaction and achievement of quality service.
• Ensuring the Deliverable and the TAT is under Expected deadlines.
• Coordinate with internal and external customers in IM and Mails.

4.) Customer Support Executive

Data Comp Web Technologies – Chennai, Tamil Nadu – October 2004 to May 2006

Key Result Areas:

• Provided executive support to clients for their problems via e-mail, phone calls.
• Catalogue and distribute information, thus assisting top-level staffs.
• Coordinate with internal and external customers for the management process.
• Schedule and manage appointments for executives with the customers.

ADDITIONAL INFORMATION

• MS-OFFICE (Excel, Access)
• SQL, HTML
• MS-VISIO, MINITAB

SKILLS

• ACCESS (Less than 1 year)
• EXCEL (Less than 1 year)
• HTML (Less than 1 year)
• MINITAB (Less than 1 year)
• SQL (Less than 1 year)