Customer Service Executive Sample Resume

EDWARDS

Chennai, Tamil Nadu
Email: [email protected]

CAREER OBJECTIVE

7 years’ experience in Customer Relationship Management, Quality Checking& Team Handling

EDUCATION

WORK EXPERIENCE

Senior Customer Service Executive

L&T Asset Management Company – Chennai, Tamil Nadu – May 2015 to January 2016

Job responsibilities:

• Team of 26 members were reporting – Sole responsibility of team handling
• Application tool access for the analyst are supported.
• Daily MIS reports are reviewed and individual attention is suggested.
• Monthly KYC checklist been prepared to ensure that the KYC processed at ISC are registered without any remarks.
• KPI review is the primary role, team shift is monitored to ensure the team members are comfortable.
• Conducting various quiz on the process updates and reviewed.
• Fund Accounting – Daily liabilities are reported.

M22 – Individual contributor

Hewlett Packard – August 2010 to December 2013

Job responsibilities:

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Quality Assurance of OMM Audit SPOC for the project
• KPI and SLA Review SPOC for the project
• Identifying resource needed and assigning individual responsibilities.
• Managing day-to-day operational aspects.

Senior Processing Officer

Hewlett Packard – April 2005 to May 2010

Job responsibilities:

• Developing and executing competitive plans to maximize the output of the team.
• Prepares employees for assignments by establishing and conducting orientation and training programs

ADDITIONAL INFORMATION

• Diploma in Computer Applications
• Operating System (Ms-Dos& Windows 9X)
• Language – Basic
• Application Packages – Fox pro, M.S.Office