Senior Support Analyst Resume Samples

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CAREER OBJECTIVE:

Senior support analyst is a highly technical and specialized position. This position deals with fixing application and system problems for businesses. A great resume objective will highlight that we possess the required knowledge, education, skills and experience to excel in such a position.

PROFESSIONAL EXPERIENCE:

Information Technology professional with rich hands of 5.1 years’ experience

• Have Certification in MongoDB for Developers.
• Currently designated as Senior Support Analystat Standard Chartered GBS.
• Roles played:Oracle SQL, PL/SQLConcepts, UNIX Support, SQL Server Developer
• Good experience in L2 production support, MonitoringandScheduling Jobs in the IT industry
• Good experience in UNIX, Linux Commands, Shell Scripting, CRONTAB, Control-M, ITRS Geneos and Autosys
• Good knowledge in Oracle architecture Concepts
• Identify and drive improvement and automation opportunities within the support process and applications
• Contribute to knowledge building of the team by finding and documenting best practices
• Having good knowledge to ITIL (Information Technology Infrastructure Library) process
• Having exceedingly hands on experience on windows Server management and knowledge on UNIX server management
• Able to motivate and co-ordinate a team of people to ensure service levels are met
• Team player, quick learner with good communication, interpersonal and time management skills, highly organized with attention to details
• Work experience in 24×7 Production environments

1.) Senior Support Analyst:

Standard chartered gbs pvt ltd – Chennai, Tamil Nadu – August 2016 to Present.

Roles and Responsibilities:

• Responsible for individual module deliverables.
• Good knowledge of new systems and applications as needed and determined how they integrate with specific operational job functions and operational business processes for a specific client environment.
• Demonstrate a relentless commitment to meeting and exceeding customers’ expectations while also achieving the goal of reducing the risks and costs of providing services
• Ensures adherence to prescribed SLA’s in delivering the services.
• Adhere to Policies & Procedures and work to achieve individual and team goals
• Protect confidential and sensitive information and materials while observing strict compliance to licensing,
• copyright and trademark legislation
• Demonstrate competent technical skill set & hands on technical support experience
• Ability to multi-task and prioritize while being able to manage commitments / deliverables
• Ability to work under tight deadlines and deliver business results.
• Must possess Excellent Communication skills / high energy and confidence

Technologies and Tools used:

• Database: Oracle 10g, SQL Server 2005
• Servers: Linux, and UNIX (Sun Solaris 10)
• Other Tools: JIRA (for handling customer tickets), RunDeck, Putty, Winscp, PSFTP.

2.) UNIX server management:

Standard Chartered Gbs Pvt Ltd – July 2016 to Present July 2016- Present.

Roles and Responsibilities:

• Identify and drive improvement and automation opportunities within the support process and applications.
• Well experience Change Management, Supported in major application related changes.
• Single handedly handled major issue in a module and supported in Data migration.
• Contribute to knowledge building of the team by finding and documenting best practices.
• Involvement in ITRS tool to monitor all types of servers in single window for proactively preventing the production issues.
• Having exceedingly hands on experience on windows Server management and knowledge on UNIX server management.
• Experience in import/export the DB Dumps in oracle database using KIOSK DB tool
• Responsible for module deliverables.
• Ensures adherence to prescribed SLA’s in delivering the services.
• Resolving Technical issues during onsite deployment.
• Have maintained the operational documentation, KEDB along with the mandatory checklists.

Technologies and Tools used:

• Database: Oracle 10g, SQL Server 2005
• Servers: Linux and UNIX (Sun Solaris 10)
• Other Tools: BMC Remedy, KIOSK, Smart Patch, ITRS Geneos, Putty, inscp

3.) Business Trainee

HCL Technologies – May 2015 to July 2016

4.) Software Engineer

Jaze Networks – October 2012 to May 2015

5.) Knowledge on UNIX server management:

Jaze Networks – October 2012 to May 2015
Customer support application Oct 2012 – May 2015

• Developed the backend for an application using SQL server to load the customer usage data.
• Knowledge on UNIX server management.
• RADIUS servers would use AAA protocol. AAA protocol is Authentication, Authorization and Accounting. Configured different brands (CISCO, Aruba, RUCKUS, FORTINET, etc) of access points that would communicate with AAA protocol.
• The product Jaze Access manager 1000 is given as a virtual appliance which would be deployed in VMWARE ESXI. Had been involved in deploying numerous virtual appliances.
• Basic Network Knowledge – Have been involved in deploying Jaze access manager in colleges and hospitals and was able to deploy it in various network topologies.
• Customer facing capabilities with strong communication skills.
• Capacity to understand requirements and advice best practices to customers.
• Laid out a process in one of the project for all sort of operations.

EDUCATIONAL QUALIFICATIONS:

INTERESTS & ACTIVITIES:

• SQL (5 years), UNIX (5 years),
• VMWARE (2 years),
• LINUX (2 years),
• ORACLE (2 years)

ADDITIONAL INFORMATION:

• Operating Systems: Linux (centos, Ubuntu and FreeBSD)
• Database’s: Mysql, MongoDB.
• Platform: Embedded hardware, Virtual serversand AWS cloud servers.
• Programming: Oracle SQL, PL/SQL, Unix Shell scripting, PHP, UNLANG.
• Other tools: Github, icinga, radius (AAA), VMWARE, Winscp and putty.

PERSONAL VITAE:

Date of Birth :
Address :
Languages :

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