MICHELLE

Kanchipuram, Tamil Nadu
[email protected]

JOB SUMMARY
  • Dynamic professional with 18+ years of rich exposure in managing the entire gamut of Retail Banking Operations, including Account Management, Customer Relationship Building & overall Banking functions; currently spearheading as a Privilege Banker with ICICI Bank Pvt Ltd., Mumbai
  • Able to generate revenue from existing relationships; possess exposure across Cash Management Solution, Trade Finances, Term Deposit & Current Account
  • Hands on exposure in mapping customer’s needs and attuning product / service solutions and suggesting various avenues of investment
WORK EXPERIENCE
1.CUSTOMER SERVICE

ICICI BANK LTD – 2006 to 2008

  • Providing efficient service in meeting customers’ banking needs and proactive management of client issues; supervise staff to ensure highest service standards of Privilege Banking rendered to customers.
  • Inculcate a service excellence culture within the bank. Identify opportunities to improve productivity, efficiency and quality & ensure Bank’s policies and procedures and control and compliance requirements are complied with.
  • Manage Branch operations and audit related Documents Contributing towards making branch grow as a profit center through promoting sales of Jewel loan, Auto Loans, CASA, Home Loans, Personal Loans.
  • Established credibility in creating relationships with major Clients and Customers through Portfolio management coupled with proven capability in managing customer centric banking operations while adhering to KYC guidelines
  • Ensuring customer satisfaction by achieving delivery and service quality norms.
  • Conduct accounts monitoring and timely Intimation to customer to improve his average balance
2.CUSTOMER SERVICE EXECUTIVE

HUTCHISON ESSAR LTD – August 2004 to December 2006

  • Interacted with the Circle & back offices for solving Zonal CARE issues on daily basis, handled Customer complaints through CRM and solved in TAT.
  • Calculated the Exposure of Postpaid customers on billed & unbilled outstanding, various types of unbilled discounts and circulated them to ECSD Team by Circles wise for taking necessary action on it as per business policy.
  • Looked after all SRS related to Barring/Unbarring, Credit Limit, & Segment Change Request. Also have full reactivation authority.
  • Handled all Corporate & Nodal-officers Mails for any Barring/Unbarring & Billing Related issue and also coordinated with all others Circles for any Supports/Services.
  • Arranged for payments Pick-up & follow with the collection agencies.
  • Conducted Daily audit against HSIA Plan (UMR) and Monthly against Repeat barring, PTP Request & Dunning.
  • Responsible for customer service in the digital equipment division
3.TEAM MANAGER/CUSTOMER SERVICE EXECUTIVE

FRANCHISEE OF STANDARD CHARTERED/ANZ GRINDLAYS BANK – Mumbai-August 2000 to August 2004

  • Handled a team of telesales and sales executives for the cash overdraft product MILEAGE
  • Responsible for checking credit of Files, approvals, disbursement and generated reports and plans to achieve sales target for the month.
  • Conducted product training sessions for Mumbai region. Maintained workstation MIS collaterals pertaining to Auto loans
  • Resolved all concerned regarding collections, reconciliation of accounts related to auto loans.
  • Analyzed and solved discrepancies related to operations on a nationwide basis
EDUCATION
  • B.Sc in Chemistry D.G Ruparel College, Mumbai University – Mumbai, Maharashtra in 1998
  • Class XII  R.D National College, Mumbai University – Mumbai, Maharashtra in 1995
  • Class X  St Charles High School, Mumbai University – Mumbai, Maharashtra in 1993
SKILLS
  • Business Development (Less than 1 year)
  • Customer Relationship Management (2 years)
  • Loans (8 years)
  • operations (6 years), Portfolio management (2 years)
ADDITIONAL INFORMATION

Core Competencies:

  • Relationship Management
  • Sales Operations
  • Business Development Liaison/Coordination Customer
  • Relationship Management
  • Portfolio Management
  • Workflow  Management
  • Strong Interpersonal Skills

Technical Skills:

  • Icore
  • FCRM
  • Iview
  • Loans Finone
  • MS Office
  • Windows
  • Internet Application

Categorized in:

Bank Manager Resume

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