John Smith
202 Oak Ridge Lane
Indianapolis, Indiana 47804
(888) 555-1234
OBJECTIVE
A challenging position as a industrial Customer Service Representative (CSR).
SUMMARY
• Five years of experience in Industrial Customer Service (CSR).
• Thorough knowledge and excellent knowledge of modern office practices and procedures.
• Strong customer service skills, with the ability to diffuse difficult situations.
• Proficient in general office duties, including Microsoft Office and knowledge of basic business techniques and methods of using standard word processing, spreadsheet, database and other office software and equipment.
• Type accurately at a rate of 40 w.p.m.; use 10-key calculator, maintain accurate records.
RELATED EXPERIENCE
Great Dane Trailers, Indianapolis, IN. 2006 – Present
Customer Service Representative
1. Greet customers over the telephone.
2. Answer questions regarding status of various accounts and attend to problems or complaints from customers in person, on the telephone or by written e-mail or fax correspondence.
3. Set up and maintain various files, records.
4. Complete special projects as assigned by the Supervisor.
5. Respond to customer service requests and assist with all needs.
Procter and Gamble, Miami, Florida. 2000 – 2006
Customer Service Representative
1. Processed customers orders over the telephone.
2. Answer questions regarding status of various accounts and attend to problems or complaints from customers.
3. Tracked Customers Orders throughout the production process and notified the customer of the on time delivery of their order.
4. Set up and maintain various files, records on each specific customer.
5. Complete special projects as assigned including organized contact list and filing system of all my customers.
Nabisco Inc. San Francisco, CA. 1999 – 2000
Support Agent
1. Responded to inbound service calls in a fast-paced, high-volume call center.
2. Explained our super saver service with customers and proposed different products and services based on their account history to help minimize their monthly bill.
3. Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.
4. Possess effective communications skills, and work well with others at all levels.
EDUCATION
Columbus North Patriots High School, Columbus
Diploma
IVY Tech Technical College, Indianapolis.
Certificate of Completion for Sales and Marketing course