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Consumer Complaint Letter
From
Michael smith
346, Palm Street
Texas.
To
George Anderson
President
Consumer Redressal Forum
Downtown Street
Texas
Date 21 August 2013
Dear Mr. George Anderson
I want to lodge a complaint against the on-line store, ‘Hang-On. Org’ for delivering a faulty mobile handset which has been giving me trouble from the day I purchased it.
I placed an order for the Sansui 3478 model and paid an amount of $210 using credit-card on 02 August 2013. The piece was delivered on 05 August 2013, a delay of three days from what was promised.
I charged the mobile as instructed in the leaflet, but it never came on. I tried to fix the problem after speaking with their help-desk representatives, but the handset still remains un serviceable.
Despite assurance by the store for replacement; I have not received any till date. I have written umpteen mails to different officers at Hands-On.Org, but with no response. I am enclosing payment proof, warranty-card, and copies of my communiqués with the organization.
I request your forum to intervene and get me justice at the earliest by instructing them to replace my handset immediately.
Thanking You
Michael smith.
Why Consumer Complaint Letter
- Addresses Issues Directly:
- A Consumer Complaint Letter allows the consumer to directly address a problem or concern with a product or service to the company involved.
- Documents the Complaint:
- It provides a written record of the complaint, which can be used for reference if the issue is not resolved or escalated.
- Facilitates Communication:
- A Consumer Complaint Letter opens a line of communication between the consumer and the business, encouraging a dialogue to resolve the issue.
- Informs the Company of Issues:
- It informs the company about issues with their products or services, which they may not have been aware of.
- Encourages Accountability:
- Sending a Consumer Complaint Letter holds the company accountable for the quality of their products or services, pushing them to provide a resolution.
- Promotes Consumer Rights:
- A Consumer Complaint Letter is a way for consumers to assert their rights, ensuring they receive fair treatment.
Importance of Consumer Complaint Letter
- Ensures Resolution:
- A Consumer Complaint Letter is important as it prompts the company to take the necessary steps to resolve the consumer’s issue.
- Improves Service Quality:
- By highlighting problems, a Consumer Complaint Letter encourages companies to improve their products or services.
- Protects Consumer Rights:
- The Consumer Complaint Letter plays a critical role in protecting consumer rights by formally expressing dissatisfaction.
- Strengthens Consumer Voice:
- Writing a Consumer Complaint Letter empowers consumers, giving them a voice in the marketplace.