Through a complain letter to a bank, a complainant can explain his/her grievance and ask the concerned authorities to help in overcoming the same. The individual should maintain a polite tone and furnish necessary details including account number, personal details, and name of the branch and so on.
Use the given samples and tips to write a complaint letter to bank for not responding, wrong transaction, or about irresponsibility of employees.
Complaint Letter to Bank Writing Tips:
- Start by stating duration for which you have been their client.
- Briefly explain the problem in hand and suggest remedy.
- Furnish relevant details about yourself and your account.
- Furnish copies of documents required as proof with your letter and end by requesting concerned authorities to overcome your grievance.
Utilize our complaint letter template for banks to express your grievances clearly. Enhance your chances of a prompt resolution with our structured format.
Complaint Letter to Bank Template
From
__________ (your name)
__________
__________ (your address)
To
__________ (name of recipient)
__________ (designation)
__________ (name of bank)
__________ (address)
__________
__________
Date __________ (date of writing letter)
Dear Sir/Madam,
I am a client of your bank for the past … years (mention duration) and hold a … Account (mention type). I wish to bring to your notice that …( briefly explain the problem you have in hand).
It has been …(mention time lapsed) since I submitted my request, but I am yet to …. I request you to kindly instruct your staff to …(mention how you want the concerned authority to assist you)
My account details are:
- Name: ……
- Account No: ……
- Type of Account: ……
I am enclosing a copy of …(mention documents you are enclosing as proof for their reference) .
Yours Sincerely,
__________ (your name)
Complaint Letter to Bank Sample, Email and Example/Format
Sample
From
Mike Talison
346, Maiden Heights
Texas.
To
Kevin Malcom
Branch Manager
Mymoney Bank
Downtown Street
Texas
12 September 2013
Dear Mr. Malcom,
I am a client of your bank for the past eight years and hold a Savings Account. I shifted my location from Michigan to Texas two months back.
I visited your branch nearest to my residence in Texas and requested them to change my postal-address and update my new telephone numbers in their records since I wanted to continue availing services of receiving brochures/letters through post and SMS alerts for all transactions.
It has been two months, but I am yet to receive SMS alerts. I request you to kindly update my personal information at the earliest.
My account details are:
- Name: Mike Talison
- Account No: D78900 00 1635
- Type of Account: Savings
I am enclosing a copy of address-proof and latest telephone bill for your reference and for updating my records.
Yours Sincerely,
_____________
Mike Milligan
Email Format
A complaint letter should be precise, mentioning the nature of the grievance. When you are writing a complaint letter give a clear account of your problem and ask politely to take an action for it.
Dear Sir,
I would like to bring it to your notice that I have opened an account of mine on the 5th of this month in your bank. Your staff has informed me that I shall get my bank ID, my passbook and cheque book within 2 days. Besides I was promised that I shall also get my ATM card along with them.
But with regret I would like to inform you that I have, till date received none of the above.
Since I have shifted here from Chicago a few weeks back, I am finding it difficult to survive without my cheque book and ATM card.
I hope you can understand without the bank account how difficult it is for someone to maintain the things in a new city. I need to pay my bills and have to purchase a lot of things for my house but unless I do not have a cheque book here, I can’t do anything.
Thus I request you to kindly look into the matter and issue me all the above mentioned documents and card. My account number is 160925.
I hope you will entertain my problem on prior basis.
Thanking you,
Sincerely,
___________
Robert Stevenson.
Why Complaint Letter to Bank
- Addressing Financial Issues:
- A Complaint Letter to Bank is crucial for addressing and resolving financial issues, such as errors in account transactions, unauthorized charges, or discrepancies in statements.
- Documenting Issues:
- A Complaint Letter to Bank serves as a formal record of the complaint, ensuring that the bank acknowledges the problem and provides a documented response or solution.
- Requesting Resolution:
- By writing a Complaint Letter to Bank, customers can request a prompt resolution to issues such as service failures or account management problems, facilitating a clearer path to addressing their concerns.
- Ensuring Accountability:
- A Complaint Letter to Bank helps ensure that the bank is held accountable for its actions and any lapses in service or compliance with regulations, protecting the customer’s financial interests.
- Establishing a Paper Trail:
- Submitting a Complaint Letter to Bank creates a paper trail that can be useful for tracking the status of the complaint and providing evidence if the issue needs to be escalated.
Importance of Complaint Letter to Bank
- Provides Formal Documentation:
- The Complaint Letter to Bank is important because it provides formal documentation of the issue, ensuring that the bank officially recognizes and addresses the problem.
- Facilitates Resolution:
- A Complaint Letter to Bank is crucial for facilitating the resolution process by clearly stating the issue and requesting a specific action, leading to a structured and timely response from the bank.
- Protects Customer Rights:
- Writing a Complaint Letter to Bank helps protect customer rights by formally addressing any financial discrepancies or service issues, ensuring that the bank complies with its obligations.
- Serves as Evidence:
- If the issue is not resolved satisfactorily, the Complaint Letter to Bank serves as important evidence in escalating the complaint to higher authorities or regulatory bodies.
- Promotes Better Service:
- Submitting a Complaint Letter to Bank encourages the bank to review and improve its services and processes, contributing to better customer service and operational efficiency.