A consumer complaint letter is written usually to an external agency like a Consumer Complaint Forum which redresses grievances of the public. The letter should specify the cause for your disgruntlement, when it occurred, name the organization which you feel is responsible for the same and explain the circumstance or event which has caused you dissatisfaction.
Consumer Complaint Letter Writing Tips:
- Start by mentioning whom you want to lodge a complaint against, specify reasons for the same.
- Furnish details about item/service procured date and expenditure incurred.
- Briefly explain the problem you are facing with respect to item purchased or service taken.
- Mention the documents you are enclosing to prove your allegations.
- End by requesting the forum to intervene and grant you justice.
Access our easy-to-use Consumer Complaint Letter Template, designed to help you communicate your complaints effectively and ensure your voice is heard.
Consumer Complaint Letter Template
From
__________ (your name)
__________
__________ (your address)
To
__________ (name of recipient)
__________ (designation)
__________ (name of organization)
__________ (address)
__________
__________
Date __________ (date of writing letter)
Dear Sir/Madam,
I want to lodge a complaint against ….(mention organization’s name) for …(mention reason for the complaint)
I ….(furnish details about item procured /service) and paid an amount of …(mention amount paid) on …(mention date of procurement).
…(briefly explain the problem you are facing with respect to item purchased or service taken).
I have written umpteen mails to concerned authorities, but with no response. I am enclosing …(mention documents you are enclosing as proof for your allegation)
I request your forum to intervene and get me justice at the earliest.
Thanking You
__________ (your name)
Consumer Complaint Letter Sample, Email and Example/Format
Sample
From
Mike Milligan
346, Palm Street
Texas.
To
Jake Jonathan
President
Consumer Redressal Forum
Downtown Street
Texas
12September2013
Dear Mr. Jonathan,
I want to lodge a complaint against the on-line store, ‘Hang-On. Org’ for delivering a faulty mobile handset which has been giving me trouble from the day I purchased it.
I placed an order for the Sunsui 3478 model and paid an amount of $210 using credit-card on 02 September 2013. The piece was delivered on 05 September 2013, a delay of three days from what was promised.
I charged the mobile as instructed in the leaflet, but it never came on. I tried to fix the problem after speaking with their help-desk representatives, but the handset still remains un serviceable.
Despite assurance by the store for replacement; I have not received any till date. I have written umpteen mails to different officers at Hands-On.Org, but with no response. I am enclosing payment proof, warranty-card, and copies of my communiqués with the organization.
I request your forum to intervene and get me justice at the earliest by instructing them to replace my handset immediately.
Thanking You
Mike Milligan.
Email Format
From:
George Jacob
Kingston apartments,
Boston
To:
The President
The Consumer Redressal Forum,
City Courts,
Boston
U.S.A
24th May, 2010
Dear Sir,
I am a resident of Boston city. On 25th April, 2010 I bought a laptop with serial no. 36729 from Messer Bright and Jonson electronics for $700. The company gave a 1 year warranty and 6 months money back guaranty. I was told that in case of any trouble with the piece all my money will be given back to me with immediate effect or if I wish I can choose another model.
After all these clauses I have purchased the laptop but since the very first day it was troublesome for me.
The processor was very slow and it was taking a lot of time even in a smallest action of copy pasting. Not only this but the hard disk also crashed and all my important data were lost.
I complaint for it and even my repeated requests for a replacement have fallen on deaf ears. I had written half a dozen letters to the Manager of the firm.
All that I got was a reassurance from them that they are looking into the matter. I have been running from pillar to post for last 8 days.
And now I am tired of it, therefore request you to kindly accept my complaint letter and file a case against the above mentioned firm.
I am enclosing all the necessary documents like the cash memo, the guarantee card and the various letters that I had written to the firms Manager, along with their replies.
I am looking for a favorable response.
Thank You,
Sincerely,
George Jacob.
Why Consumer Complaint Letter
- Addresses Issues Directly:
- A Consumer Complaint Letter allows consumers to address specific issues they’ve encountered with products or services directly with the company, facilitating a formal response to their concerns.
- Provides a Formal Record:
- By submitting a Consumer Complaint Letter, individuals create a formal record of their complaint, which can be useful for tracking the progress of their issue and holding the company accountable.
- Requests Resolution:
- A Consumer Complaint Letter is used to formally request a resolution to problems such as defective products, poor service, or billing errors, ensuring that the company understands the customer’s expectations.
- Encourages Customer Service Improvements:
- When companies receive Consumer Complaint Letters, they are often motivated to review and improve their customer service practices to prevent future complaints and enhance overall satisfaction.
- Supports Consumer Rights:
- Writing a Consumer Complaint Letter supports consumer rights by formally asserting issues and seeking redress, ensuring that businesses address their responsibilities and obligations.
Importance of Consumer Complaint Letter
- Creates a Formal Record:
- The Consumer Complaint Letter is important because it creates a formal record of the issue, ensuring that the company acknowledges the problem and provides a documented response or solution.
- Facilitates Resolution:
- A Consumer Complaint Letter is crucial for facilitating the resolution process by clearly outlining the issue and requesting a specific action, leading to a structured and timely response from the company.
- Protects Consumer Rights:
- Writing a Consumer Complaint Letter is essential for protecting consumer rights by formally addressing any grievances with products or services, ensuring that the company complies with its obligations.
- Serves as Evidence:
- If the issue is not resolved satisfactorily, the Consumer Complaint Letter serves as important evidence in escalating the complaint to higher authorities or regulatory bodies.
- Promotes Accountability:
- Submitting a Consumer Complaint Letter promotes accountability by encouraging companies to address and rectify issues, leading to improved products, services, and overall customer satisfaction.