[Solved-2 Solutions] Instagram Failed and Can't Upload Videos



Error Description:

Most of the time, we have no problem uploading pictures to Instagram. But with videos, things could be tricky sometime. Here are two most common situations:

"I was uploading a video to Instagram on my Galaxy S7 and suddenly, I got this error message saying, 'there was an issue importing your video please try again'. The network connection is totally fine."

"I tried to upload a video to Instagram on S8 and it stuck at uploading and never finished. Tried a few times but still can't post the video."

Instagram cannot upload video

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Solution 1:

Instagram won't let us upload a video if:

  • Our Instagram account is banned, blocked or disabled. We have a poor network connection. Our video fails to meet Instagram's requirements for supported videos:
    • Formats: H.264 codec / MP4
    • Resolution: maximum width 1080 pixels (1080P)
    • Frame Rate: 29.96 frames per second
    • Bit Rate: 3,500 kbps video bitrate
    • Audio codec: AAC audio codec at 44.1 kHz monov
    • Duration: 3 to 60 seconds

Solution 2:

Step 1. Make sure the device is connected to an strong network.

Step 2. If the network connection is fine, restart the phone to see if it makes a difference.

Step 3. Some users find it helpful to clear caches of Instagram on App Manager: Settings > Apps > Instagram > Clear Caches.

Clear instagram caches

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Step 4. Also, we are suggested to uninstall and re-install Instagram app to make sure the app is up-to-date.

Step 5. If we still can't uppload videos after re-installing Instagram, maybe the problem is on overloaded Instagram servers. Instagram goes down from time to time. Just wait and try uploading the video next day.


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