[Solved-5 Solutions] Google Play Error Code 491

Error Description:

The Google Play error 491 has happened for all Android phones/tablets. The error makes it impossible for users to download, install, update apps or one specific app.

Solution 1:

Restart Android Phone/Tablet

When we see the error 491 on your Android phone or tablet, the first thing that we should do is to restart the device. Long press the power button to restart the phone or tablet. In some cases, the error 491 would be gone after the phone or tablet reboots.

Solution 2:

Clear Google Play Caches & Data

Go to Settings > Apps/Applications;
Scroll down to locate Google Play Service and Google Play Store;
Choose Google Play Service/Google Play Store;
Click Clear Data and Clear Cache.

Learn Android - Android tutorial - how to clear google play store cache - Android examples - Android programs

Now we can go back to Google Play Store and see if we can install or download apps/games. If the error 491 still persists after clearing Google Play Service and Google Play Store caches & data, move on to the next solution.

Solution 3:

Uninstall Updates for Google Play Apps

We can uninstall updates for Google Play Store and Google Play Service to fix the error.

Go to Settings > Apps > Google Play Store > Uninstall Updates
Go to Settings > Apps > Google Play Service > Uninstall Updates.
We can then restart the device for the change to take effect.

Learn Android - Android tutorial - how to uninstall the updates in google play store - Android examples - Android programs

Solution 4:

Remove Google Account

If it is the Google account that cause the error 491, we can fix the error by removing Google account from your Android phone/tablet. Then after restarting your device, we can add the account back and see if we can normally download, install, update apps/games in Google Play Store.

Go to the Settings > Accounts;
Choose the Google Account and select "Remove Account";
After the account has been removed from your device, reboot the device;
Once the device restarts, go to Settings > Account to add your Google account back.