[Solved-2 Solutions] Error retrieving information from server RH-01



Error Description:

  • The RH-01 error is one of the common issues in Google Play Store that is affecting mostly custom ROM users.
  • The general solution for this issue has been to clear cache from the Google Play Store app in your Android.
  • For custom ROMs, users might need to flash the Google apps again.

Here are some steps you can use to solve the install/update error retrieving information from server RH-01:

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Solution 1:

  • Go to settings >> Apps (Manage Applications>> Select “All” tab
  • From the list of apps >> Select Google Play Store >> Clear Cache and Clear Data
  • From the list of apps >> Select Google Service Framework >> Clear Cache and Clear Data
  • Run Google Play Store and try installing/updating the app

Solution 2:

  • Go to system settings>> Accounts>>Google>>remove your Gmail account
  • Now from settings>>Apps>>All> Force stop, Clear data and cache for Google Play Store, Google Service Framework and Download Manager (like in method 1)
  • Now again go to settings>> Accounts>>Google>>Add your gmail account
  • Restart your android and then accept all the Google terms and setup Google settings
  • Rerun Google Play Store and update or install your app.

For Custom Rom users: Download the right version of Google apps and then flash it using Clockworkmod recovery.


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