[Solved-5 Solutions] Error retrieving information from server [DF-DLA-15]

Error Description:

The Error message that displays on the screen states “Update for ‘app name’ could not be downloaded due to an error. (Error retrieving information from server. [DF-DLA-15])”.

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Solution 1:

Clear Cache and Data

Go to Setting>> Go to Application Setting (In some devices application setting is named as apps).
Go to, All the apps >>Find the Google Play Store>> Clear Cache and Data
Once you have clear everything, Next you need to Force Stop the application.
Similarly, Find the Google Play Service >> Clear Cache and Data

Now, Restart your device and try to download the app.

Clearing Cache and data should fix your issue. If you are still receiving the Error message, continue to the below method.

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Solution 2:

Remove and Add Google Account

Go to Setting>> Accounts >> Google
You will see three dots on the top right corner of the screen, click on it
Remove all your Google accounts
Now, Restart your device
Then go back to Google play store and Sign-in your account information
Accept all the Google terms and setup Google settings then Run Google Play Store and download the app

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Solution 3:

Uninstall the Updates of Google Play Store

There are possibilities that the updated Google Play Store is causing the error. There are chances that the updated Version of Google play store may have Compatibility Issues. So in this case, you need to Uninstall Google Play Store updates. Just follow the step to Uninstall Google Play Store update.

Go to Setting>> Go to Application Setting (In some devices application setting is named as apps).
Go to, All the apps >>Find the Google Play Store>> Uninstall Updates

Now Restart your device and try to download the app

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Solution 4:

Unmount SD card

Go to Setting >> Storage >> Scroll down and select “Unmount SD card”
Open Google Play Store >> Download the app again that was giving you the error message
After successful installation, Go back to Settings >> Storage >> tap on “mount SD card”
If above steps did not work, also try removing your SD card and restarting your phone.
Download the app and see whether it solved the issue.

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Solution 5:

Check your Date and Time

In many of the cases it has found that the error is caused due to wrong Date and Time. So, make sure you have the current date and time. Also an additional tip is given below. You can follow that in case your Date and Time is correct.

Go to Settings >>Date & Time
Enable Automatic Date and Time.

Now, check the Google Play store, if you are getting the error or not. If you are not able to fix the issue also try below steps.

Set the device to manual and set year to 4 years (wrong date) in the future then open to the Google Play Store.
Once the Google Play Store download the app.
Go back to time settings and reset to Automatic
[In some case: users have Manually changed the date and time, so that they are correct after the process of changing the date and time to wrong and again making the Date and Time in Automatic mode]